Intercity Rewards is our way of showing our appreciation to you, our collective of at-home chefs. You’ll earn points for activities on Shop Intercity, like spending on your orders and referring your friends and family. You can use the points to earn discounts, so the more you collect the more you save.
Who can join?
If you already have an account with Shop Intercity, you’ll be automatically enrolled so please use your existing login information to access your points.
If you have ordered from Shop Intercity in the past, but opted for guest checkout, you can create an account now and you’ll find your points waiting for you.
Is there a fee to join?
There is no purchase or subscription necessary to join. To create an account, we just need your email address, name and you can also add your delivery address for quicker checkout. We will never ask for your credit card information until you make a purchase.
How do I access my points?
You can sign in and access your points by clicking this widget in the bottom left corner of your screen.
How do I earn points?
You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the *Earn Points* tab in the menu.
How do I redeem my points?
Select the tab called *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!
What do the 'approved', 'pending' and 'cancelled' statuses mean?
* **Approved:** These points can be redeemed on rewards immediately
* **Pending:** These points need to be verified before you can redeem them. This typically applies to purchases and referrals
* **Cancelled:** These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your account.
Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase. You can reach out to our team at firstname.lastname@example.org if you have any questions.
I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points.
Can I use my points during checkout?
Not directly - please redeem your points for a discount code which can then be applied during checkout.
How do I leave the program?
If you no longer wish to earn points, please contact us at email@example.com and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
Please reach out to our customer service team at firstname.lastname@example.org
Are there terms and conditions for this program?
Point redemptions promo codes cannot be combined with any other promotion code or freebie. One use per customer. The promo code must be provided at checkout to apply your discount. The code may not be applied to previous sales, has no cash value, is non-transferable and will not be replaced if lost or stolen.
Referral Program - 3 Easy Steps