Frequently Asked Questions

PICKUP 

Do you offer pickup?

Yes, we offer free pickup from our location in Richmond. You will be able to select a 15-minute pickup window at checkout that works with your schedule. Pickup windows will be available between these days and times:

Monday - Friday:
8:30AM - 5:30PM

Address:
Intercity Packers Meat & Seafood
1900 No. 6 Rd.
Richmond, BC

How do I pick up my order?

At your selected time slot, park at the front of our building. Once parked, please call our office at 604-295-2010 and let us know your order number and name. If available, you can pull into Bay 11 and ring the doorbell and someone will also assist you that way.

While we are collecting the contents of your order, please open the trunk of your vehicle. Once our team member has safely placed your products in your vehicle, you will be able to close the door and be on your way to enjoy the delicious contents of your order!

Do I have to bring a cooler when picking up my order?

The products in your order should be put in refrigeration, so we highly recommend bringing a cooler when you come to collect your order.

ORDERS

Is there an order minimum?

Yes, our order minimum is $150 for pickup.

Do I have to pay taxes?

You will not be charged any taxes for our products. The only line items that qualifies for taxes is our delivery fee.

What do I do if there is a problem with my order?

Please just email us at sales@shopintercity.ca and let us know what the problem is, and we’ll do everything we can to find a solution.

How do I make changes to an order that I’ve already placed?

Please have your order number ready, then give us a call at604-295-2010 or email us at sales@shopintercity.ca and let us know what you would like to change, and we’ll do everything we can to adjust your order.

What if my question isn’t answered here?

Please just call us at 604-295-2010 or email us at sales@shopintercity.ca and let us know what you would like to change, and we’ll do everything we can to find a solution.