Frequently Asked Questions
Want to find out more about our delivery areas? Curious when you can come pickup your order? The answers to these questions and more are just a scroll away.
What is the history of Intercity Packers?
Here at Intercity Packers, we believe in good food and good people. The name Intercity Packers may not ring a bell at first, but you have most likely tasted our products at one of your favourite restaurants or grocery stores. Our passion for sourcing and producing the highest quality meat and seafood products has allowed our team to grow to become the preferred meat and seafood supplier to many chefs across BC since 1963. With the world in a new “normal” and the importance of keeping our communities fed at an all time high, now finally felt like the right time to offer the public access to the best of Canada’s lands and seas. It has been exciting to see our story evolve over time, and we cannot wait to share our passion for caring deeply about our products and where they come from with all you food lovers out there!
Where do you get your products from?
We produce the majority of the items you see in our Butcher Bundles at our Richmond facility with our dedicated team of butchers, seafood processors, and our very own specialty team. For the items we do not produce ourselves, we rely on our decades-long relationships with some of the best brands and food suppliers in Canada. Some of the products we source include BC poultry from Rossdown Farms, Canadian pork from Sakura Farms and Certified Angus Beef.
We will be expanding on this section in the coming weeks, so please check back again as we highlight our amazing suppliers.
Who supplies your fruits and vegetables?
We have partnered with our sister company, Fresh Start Foods, to supply the public with their restaurant quality produce. Fresh Start Foods is the leading value added and fresh produce supplier in Canada. Similar to Intercity Packers, you have likely tasted some of their amazing produce at your favourite restaurant and grocery stores. Building on 25 years of growth and success, the team at Fresh Start Foods ensure that high quality and freshness is delivered from field to table. They understand the critical nature of fresh produce to your offering and work diligently to ensure you are able to exceed your customers expectations.
Best of all, we are both located in Richmond so their produce only travels 10 km to our facility!
How are the butcher bundles packaged?
All packages that contain meat and seafood are sold frozen. Our portioned fish, beef, pork and chicken are either vacuum sealed in single or 2-packs. Other items, such as prawn skewers and bacon wrapped scallops are packaged in sealed bags. The packaged proteins are then placed in a recyclable cardboard box, which can be recycled with the rest of your cardboard recycling.
To ensure you keep the cold chain intact, we recommend placing your meat and seafood products in proper refrigeration as soon as possible. If you are choose Free Pickup and you plan to bring a cooler with you, you can make note that each box has these dimensions - 15” x 10.25” x 6".
How are the produce baskets packaged?
All packages that contain produce are sold fresh. The produce baskets are bulk packed in a recyclable cardboard box, which can be recycled with the rest of your cardboard recycling.
Can I substitute products in your bundles?
In order to keep our efficiency high and our prices as low as possible, the items in each bundle are set and cannot be substituted.
We are always developing new bundles, so if there is a particular item from Intercity Packers that you would like for us to list online, please email us at email@example.com and we would love to receive your feedback.
Do you offer pickup?
Yes, we offer free pickup from our location in Richmond. You will be able to select a 15-minute pickup window at checkout that works with your schedule. Pickup windows will be available between these days and times:
Tuesday & Thursday:
8:30AM - 12:00PM
2:30PM - 5:30PM
8:30AM - 12:00PM
Intercity Packers Meat & Seafood
1900 No. 6 Rd.
How do I pick up my order?
At your selected time slot, you may park in one of the six numbered spots at the front of our building. Once parked, please send a text to 604-398-4978 with your parking spot number and your name. While we are collecting the contents of your order, please open the trunk of your vehicle. Once our team member has safely placed your products in your vehicle, you will be able to close the door and be on your way to enjoy the delicious contents of your order!
Do I have to bring a cooler when picking up my order?
The products in your order should be put in refrigeration, so we highly recommend bringing a cooler when you come to collect your order.
Where do you deliver to?
We offer delivery to Vancouver, North Vancouver, West Vancouver, Richmond, Burnaby, Coquitlam, Port Coquitlam, Port Moody, Maple Ridge, New Westminster, Delta, Langley and Surrey.
We plan to add more neighbourhoods to our delivery area, so please check back again to see if your city has been added. In the meantime, if you do not see your city listed above, we encourage you to choose free pickup from our Richmond location at checkout.
How much is delivery?
Delivery is free if your total order is above $300. Otherwise, our delivery fee is $15.
How is your product delivered to me?
We use dedicated carriers who keep your order refrigerated during transport. At checkout you will be able to choose your delivery day. We will do our best to ensure your order will be delivered between 7AM - 3PM.
In order to keep the delivery contact-less, our delivery team will leave your order on your doorstep and you will receive a notification when your order has been delivered.
Do I need to be home to receive the delivery?
Your order will need to be put in refrigeration, so yes, we ask that you choose your delivery day based on when you will be at home.
Do you offer delivery to apartments and offices?
Yes, we do deliver to apartments and offices. Our delivery team will call you at the phone number on file once we have arrived and you will need to come down to the lobby (or main entrance) to collect your order. To keep the delivery contact-less, once you have arrived at the lobby, we will leave your order outside for you to collect. For this reason, please ensure that you are home on the delivery day and time window that you have selected at checkout.
Can I request a specific time for my order to be delivered?
At this time we are not able to guarantee a more specific time window than 7AM - 3PM.
Are you offering contact-less delivery?
Yes, in fact, that is all we are offering at this time in order to keep our customers and delivery drivers safe.
Can I arrange to have an order delivered to someone?
Yes, please complete the checkout process with the shipping address you wish to have the order delivered to. Please choose a delivery day that you know the recipient will be home and in the phone number section, please include the recipient's phone number so we can alert them once the delivery has been made.
What safety procedures the team at your head office following in response to COVID-19?
The people of Intercity Packers are serving our customers and communities with dedication and professionalism as the battle against the COVID-19 pandemic continues in Canada. Our senior leadership, supported by our cross-functional crisis management team, is continuing to take decisive action to ensure we maintain focus and support for our core priorities during the crisis. Those priorities are:
- The health and safety of our people, customers, and communities
- Serving our customers to the very best of our ability under these challenging conditions
- Supporting health officials and government leaders as they work to contain the virus
Among these procedures, our team is temperature screening all employees, delivery drivers and critical visitors before entry into our building.
Please click here for the latest news on our pandemic preparedness plan.
What safety procedures is your delivery team following in response to COVID-19?
The members of our delivery team are following the procedures outlined below:
- Use of anti-bacterial wipes before and after each use of any shared hand-held devices, pens, cash or checks, or shared check-in computers.
- Use of clean gloves when delivering product and use of hand sanitizer.
- Practice social distancing, maintaining a 6’ distance between individuals when possible.
- No entry into the location of our customers.
15. Do I have to pay taxes?
You will not be charged any taxes for our products.
16. What do I do if I don’t receive my order?
If the delivery window has passed and you have not received your order, please just call us at 604-295-2010 or email us at firstname.lastname@example.org, provide your order information, and we’ll make sure your order gets to you as soon as possible.
17. What do I do if there is a problem with my order?
Please just email us at email@example.com and let us know what the problem is, and we’ll do everything we can to find a solution.
18. How do I make changes to an order that I’ve already placed?
Please have your order number ready, then give us a call at604-295-2010 or email us at firstname.lastname@example.org and let us know what you would like to change, and we’ll do everything we can to adjust your order.
19. What if my question isn’t answered here?
Please just call us at 604-295-2010 or email us at email@example.com and let us know what you would like to change, and we’ll do everything we can to find a solution.